Reducing pressure on GPs: AI, MBS optimisation and smarter practice workflows

Expert/s: Dr Casey Going
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Educational Activities (EA)

0.5 hours

These are activities that expand general practice knowledge, skills and attitudes, related to your scope of practice.

Reviewing Performance (RP)

0.5 hours

These are activities that require reflection on feedback about your work.

Measuring Outcomes (MO)

1 hours

These are activities that use your work data to ensure quality results.

EA
0.5 hours

Educational Activities (EA)
These are activities that expand general practice knowledge, skills and attitudes, related to your scope of practice.

RP
0.5 hours

Reviewing Performance (RP)
These are activities that require reflection on feedback about your work.

MO
1 hours

Measuring Outcomes (MO)
These are activities that use your work data to ensure quality results.

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Description

In this episode, rural GP and practice owner Dr Casey Going shares how AI tools such as scribes and virtual receptionists can streamline workflows, support appropriate use of the MBS and ease pressure on GPs and practices. The discussion dives into privacy, consent, audits and change management, offering practical insights for Australian clinicians considering AI in everyday general practice.

  • Hear how rural GP and practice owner Dr Casey Going identified key pain points in general practice billings and workflow
  • Explore the role of AI scribes, AI receptionists, and document automation in reducing cognitive load, improving efficiency
  • Understand how optimising use of the MBS can support practice sustainability, reduce out of pocket costs for patients
  • Learn how privacy, data security and consent are handled in AI scribing tools
  • Consider real world implementation and change management

 

Expert: Dr Casey Going, General Practitioner

Host: Dr David Lim, GP & Medical Educator

Total time: 45 mins

 

Recommended resources

Last Updated: 12 May, 2026

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